In these terms and conditions, the word “we”, “our”, “us”, “CoastModz” will be referring to CoastModz (ABN: 80 175 185 256) and the word “you” will be referring to you, the customer.
By placing an order with CoastModz (ABN: 80 175 185 256), you are entering a legal binding contract between yourself as a customer and CoastModz (trading under www.coastmodz.com.au) as your supplier of product and services, agreeing and accepting to the terms and conditions set out.
These terms and conditions will be governed by construed in accordance with the laws of New South Wales, with both parties subject to the non-exclusive jurisdiction of the courts of New South Wales. These terms and conditions cannot be changed unless agreed by CoastModz in writing or in email form.
INTERNATIONAL ITEMS
In some cases, CoastModz is a dealer, distributor or reseller of items that come from countries outside of Australia. These countries include but are not limited to: Japan, United States of America, United Arab Emirates, Thailand, United Kingdom etc. If the item you are purchasing comes from an international manufacturer such as “Tomei” or “Prothane” there will be an added “Lead Time” to your order, which can be up to or beyond 6 weeks. Any Lead time that is provided in the product listing is an estimate only. Once your order for an international item has progressed to “Importing” status, your order becomes non-refundable. Please pay close attention to the product listings and any lead times, as we will not supply refunds simply because you cannot wait. These items are deemed Special Order, and once the order has been processed, it can not be returned.
ORDERING OF PRODUCTS
You must be at least 18 years of legal age to order products from CoastModz.com.au. By agreeing to the terms and conditions and ordering from us, you are acknowledging that you are 18 years old or above. When an order is placed, you have made an offer to purchase the item offered on our website and agreeing to our terms and conditions. This is an invitation to treat, which at this point, no information on our website constitutes an offer by us to supply any products yet. Your offer will be accepted only when we have notified you by email that your order has been confirmed along with a tax invoice. CoastModz.com.au and its affiliates reserve the right to refuse service, terminate service, remove or edit contents or cancel orders in their sole discretion. If your order cannot be accepted or processed, you will be contacted by email or phone.
Orders that are placed and NO payments have been received after 7 days, may be cancelled to allow stock to be available to paying customers. If you cannot send payment or are having difficulty, please contact us as soon as possible.
CURRENCY, GST AND PRICE
All Prices of products sold in the website of CoastModz.com.au are using Australian Dollars and are inclusive of GST. All prices are not inclusive of shipping cost with shipping cost shown separately which is calculated and priced based on your location. We reserve the right to change the price on our displayed products at any time. This is one of the ways we update and keep our prices competitive.
PAYMENT METHODS
CoastModz.com.au currently only accepts payment methods mentioned below:
-Afterpay
-Paypal
-Direct Deposit
Payment will only be processed when all necessary information is provided. Please make sure you have assisted in providing the correct information on all necessary fields.
Our normal business hours are between Monday to Friday 9:00am to 5:00pm, Saturday 10:00am to 4:00pm, excluding NSW, QLD and SA public holidays. Therefore, orders made on Sunday or a public holiday will not be processed until the next business day.
Paypal payments are processed instantly the moment you click confirm order button. If the payment has been processed, verified and confirmed by Paypal, we will send you a payment confirmation email along with the tax invoice attached.
Direct Deposit will take around 2 to 3 working days for payment to clear, depending on the bank. Please take this into consideration when you choose this payment method.
Afterpay payments will be processed and approved by Afterpay, and funds will be released to us within 7-10 business days
IMAGES ON THE WEBSITE
Images on the website are only to be used as a reference, and will not always indicate the product you receive. Please make sure the product you are ordering matches with the product you wish to receive, and investigate the item that you will likely be receiving from ordering on our website. Ordering a product based off the image will not warrant a return.
DISPATCH AND DELIVERY
If you are a registered user, you can login to your account to view the current status of your order till the point it is dispatched. Most of our items will be dispatched within 2-3 business days after payment is received, provided the item/s are in stock. Any International items may include lead times, in some cases up to / or beyond 6 weeks for item/s to arrive in Australia, clear Customs, and then arrive at our warehouse.
When your orders are dispatched, you will receive an email from us indicating tracking information where you can view the shipment in transit, as well as the associated tracking number. If you did not receive the item within the delivery period and the tracking number provided is not helping, please contact us, so that we can liaise with the shipping company on your behalf.
All items will be delivered to the provided “SHIPPING” address unless otherwise agreed by us. If no one is around to receive the parcel when Australia Post or any third party courier attempts to deliver it, a pick up or redelivery card will be left in the mailbox or at the front door, notifying you that the item is ready to be collected at the nearest post office or depot. If no one is available for pick up when other courier carriers arrive, a calling card will be left behind so that you can arrange another suitable date and time for delivery. CoastModz.com.au will take reasonable care to deliver our products to you within the estimated delivery time frame provided in our checkout. However, we do not guarantee that the item will be delivered within this time frame.
If the initial delivery is unsuccessful, an extra delivery charge may be required to resend the parcel.
All products are checked to make sure there is no physical damage before they are sent out. Physical damage of the products during transit is not covered by the warranty. Customer must reject the delivery and not sign for the parcel if physical damage of the parcel is found.
ALTERING OR CANCELLATION OF ORDERS
An order cannot be altered or cancelled without prior written approval from CoastModz.com.au. Changing of delivery address or requesting to change the product ordered to another product after you paid are examples of alterations that need prior approval from us. You may not assume that we have to do so upon receiving your request. We reserve the right to approve or reject any alterations or cancellations of orders requested by you based on your reasons, whether the time you provided for us to make the alteration or cancellation is reasonable and presence of any delay from our side causing this cancellation.
Restocking fees will apply for items already arranged for the order sent by the supplier to our warehouse.
PROMOTIONS
Promotions by CoastModz are deemed to be finished when stock runs out or the promotion period expires, whichever comes first.
COUPONS, GIFT CARDS AND STORE CREDIT
You may use vouchers/promo codes or gift cards as payment for certain products on the Site. Vouchers are available electronically or via selected retailers. Promo codes are available on our social media or through marketing partners. Only one voucher or promo code can be used per Order, but multiple gift cards can be used per Order. We may email vouchers and electronic gift cards to you or to your selected recipient. We accept no Liability for errors in the email address provided to us. You are responsible for the use and safety of your vouchers and gift cards – you should treat them like cash. We assume no Liability for the loss, theft or to the extent permitted by law illegibility of vouchers or gift cards, including if gift cards used without your permission, if your email is hacked or subject to unauthorised used. We monitor the issuance and redemption of vouchers or gift cards. In the event of fraud, misuse, an attempt at deception (including self-referral) or in the event of the suspicion of other illegal activities in connection with the issuance or redemption of vouchers or gift cards, we may close or block access to your Account and/or require a different means of payment. We may block gift cards if notified by law enforcement that gift cards have been fraudulently obtained.
From time to time we may release vouchers/promo codes that may be used on the Site. Vouchers/promo codes are valid only for the specified period stated on them and can only be redeemed in accordance with any special Terms stated on them – such as a minimum spend requirements, validity periods and brand, product or sale exclusions. Only one voucher/promo code can be used per Order, and some vouchers/promo codes may only be used once per voucher/promo code. Vouchers/promo codes cannot be used in addition to another voucher/promotion code.
Certain products may be excluded from voucher/promo code promotions, and unless specifically stated are not applicable to shipping costs.
Vouchers/promo codes cannot be redeemed for cash or to buy gift cards. If you place an Order for a product less than the value of a voucher/promo code, no refund or residual credit will be returned to you. If the credit of a voucher/promo code is insufficient for the Order you wish to make, you may make up the difference through payment by other means (but not by using another voucher or attempting to rely on any other offer). We will apply vouchers/promo codes on a pro-rata basis to voucher-eligible items in order to determine the final price you pay for those items. Where you return an item purchased with a voucher/promo code, we will only refund the final price you paid for that item. We actively monitor misuse of vouchers/promo codes and reserve the right to deactivate vouchers/promo codes or block any person that is not using a voucher in accordance with its Terms.
You may purchase gift cards for use on the Site by you or other customers. Gift cards can be redeemed at the checkout or added to your Account. Once redeemed, gift cards cannot be transferred. Gift cards can only be redeemed on the Site in accordance with the special terms stated on them. Gift card purchases may be subject to security checks from time to time, resulting in longer than usual processing times. These checks may regretfully affect delivery timeframes, but are necessary in order to ensure the security of our gift card program. Gift cards are valid for 36 months from purchase date. Any unredeemed balance that remains on the Gift Card after the 36 months will be voided and will not be available for use. The credit of a gift card does not accrue interest nor can it be redeemed or refunded for cash at any time. Gift cards cannot be used to buy further gift cards. If you place an Order less than the value of the gift card, the residual credit will be stored to your Account and can be used for future purchases, but the residual credit cannot be redeemed for cash. The residual credit will remain redeemable for 36 months from the date on which the gift card was purchased. If the credit of a gift card is insufficient for the Order you wish to make, you may make up the difference through payment by other means. You may use as many gift cards as you wish in paying for an Order, and gift cards may be used in conjunction with one voucher/promo code per Order.
Store credits are applied to the Account registered with the same email address used to place your Order. Store credits cannot be transferred to other accounts. We will apply store credit on a pro-rata basis across all items in an Order. We will automatically apply store credits against future purchases before asking you for additional payments. Store credit is valid for 12 months. Any balance that remains after the 12 months will be voided and will not be available for use. Store credit does not accrue interest, nor can it be redeemed or refunded for cash at any time. If you accept store credit for a cancellation or return, and then purchase further items with that store credit, you will only be able to accept store credit for the subsequent cancellation or return of those items – you will not be able to refund or return those further items for cash.
WARRANTY
All products sold by CoastModz.com.au and affiliates come with a warranty (with the exception of consumable products or software) with the period stated in the product listing. The warranty warrants you that the product you receive is in good and working condition to serve its purpose as specified by manufacturers or us in the listing.
Any defective products purchased from CoastModz.com.au, that fall within the warranty period provided will be covered, unless they fall within the following conditions:
-Physical Damage on the product not caused in the event during transit (DOA) but caused during mishandling, incorrect use of product for its purposes, improper installation of product, by accident, insect or vermin infestation, improper method or failure to maintain service and handle the item with reasonable care.
-The product has been modified using unauthorised methods. Any modifications on the product including physical and software modifications using 3rd party unauthorised software such as 3rd party firmware updates will void the warranty of products.
-The warranty seal or serial number of the item has been tampered.
-The item has been serviced by another party other than CoastModz.com.au
DOA (Dead on Arrival) period is 7 days from date of receiving the order, eg, for pick up, that is the date of picking up from our location; for delivery, that is the date of signing the parcel with the courier company.
You are required to pay for the postage to return the warranty item back to us. We will cover the postage to return the warranty item back to you. For items tested not faulty or with physical damage, you are required to pay the return postage.
Full Terms and Conditions of Warranty details can be found in our returns policy. It is acknowledged that you are aware and have accepted these terms and conditions in purchasing our products.
REFUNDS
Refunds may occur in situations such as change of mind returns, replacement of products, RA credit returns, revise of order, replacement of order. Refunds are made to you in the form of a paypal refund or a Bank transfer. Or, we can hold your payment as Store Credit, which will be eligible to be used to make payments for other orders. Any balance remaining on the order after applying the Store Credit, need to be paid off using other payment methods mentioned in the Payment Information section.
If you cancel or return items purchased using a gift card or store credit:
(a) the refund value of an item is the final price you paid for that item; and
(b) you are only entitled to receive ‘cash’ refunds for the portion of the Total Order price you paid for using ‘cash’, and store credit only for the portion paid for using gift cards or store credits (on an item basis).
For Example: Your order Total was $200, you paid $120 with Store Credit/Gift Card, and $80 via PayPal. We would re-issue $120 Store Credit and Refund $80 via PayPal.
PRIVACY OF YOUR PERSONAL INFORMATION
Your personal information is treated with the greatest of care by CoastModz.com.au. We use the best practices to protect and keep your personal information provided by you strictly confidential. Our privacy policy explains how your personal information is handled with care by CoastModz.com.au in more detail.
CREDIT CARD FRAUDULENCE AND PROTECTION
We take the greatest of care to prevent credit card fraud by employing the latest SSL (Secure Socket Layer) technology software for our payment checkout system to process your order. Our fraud prevention department may put a hold on your order and email you requesting for a copy of your credit card along with your drivers license in the event that we receive information that the order could be either potential fraudulent or unauthorised activity. The information you provide will be destroyed after verification is completed. If this happens, you need to assist and provide the information required to us within 7 days because your order/s will not be processed until it has passed the verification. If you fail to provide the necessary information, your order will be cancelled and your payment refunded back to your account. While we take reasonable care and measures to prevent credit card fraud, we are not responsible for any damages or consequential loss (direct or indirect) suffered by our customers whose credit card has been used for fraudulent activity or been used in an unauthorised manner.
LIMITED LIABILITY
CoastModz.com.au will not be liable for any loss of income, loss of profits, loss of contracts, loss of data, or any indirect loss of damage or consequential loss in any event including negligence or breach of contracts. The maximum liability for any product we sell to you shall be equal to the price your paid for the product, and no higher value than that.
CoastModz.com.au do not accept liability for the following conditions, to the extent permitted by applicable laws:
-Any damage or injury of any nature caused when using our purchased product, whether in the correct or incorrect way.
-Any errors in our listing
-Any unauthorised access to our secure server
-Any warranty policies or representations regarding the quality, accuracy, merchantability, or fitness for purchase of any product maintained by non affiliated website that are linked to our website, including manufacturers websites
-Any spyware, viruses, trojan horses or other harmful codes transmitted to the website by any third party.
ONLINE PRICING POLICY
CoastModz will always endeavour to provide true, correct and up to date stock pricing and availability across our website and all forms of media. Unfortunately, unintentional errors may occur and as a result an inaccurate priced item may be shown or an item may show in-stock when it is unavailable or has been discontinued. If the price of any item/s you order is deemed to be inaccurate and/or the item is unavailable or discontinued, we will at your discretion, provide you with an opportunity to either:
– Order the same item at the correct price subject to stock availability; or
– Order another like item at the like item’s correct price as advertised; or
– Cancel your order.
Once an order is placed it may be approved or declined entirely at our discretion. This approval decision procedure may continue up until delivery of the order is complete. Deliveries of orders are deemed complete once monies have exchanged hands between CoastModz and you; And once goods have exchanged hands. Until delivery of said order is complete no binding contract has been made between CoastModz and you.
STATUTORY AND WARRANTY
Statutory conditions and warranties apply. The terms and conditions stated do not exclude the application of those statutory conditions and warranties. For more information on your consumer rights please visit www.accc.gov.au.