Shipping Policy
Shipping charges apply to all orders placed. Our shipping costs are calculated on the weight, volume and delivery post code for every order. Shipping and dispatch times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.
We aim to only use person-to-person delivery services where possible (i.e. Where the recipient must sign for the delivery) to ensure orders can be tracked all the way through to delivery.
Delivery Times
Normal delivery times for items in stock are 3-4 days from payment clearance unless otherwise stated as “special order” or “imported item”. These timelines are guidelines only. CoastModz does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to customers (under the order status “Tracking Information”), so please follow the provided links or contact the corresponding courier to track your shipments. You should check the Order History on the My Orders section which is accessible from the My Account area for information on your order. If your tracking ID does not show up, please send us an email and we can update it manually.
Loss and Damage
Signing for Delivery – The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage. If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.
Returns Policy
Statutory Rights
No part of Our Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL) or equivalent State and Territory legislation.
Refunds
Please research the products carefully before placing an order. We strictly do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any parts compatibility issues, or for any images that are incorrectly displayed on our website. While we try to keep all of this information up to date and correct, however, errors may occur, and because of this you, the customer, are ultimately responsible for researching the product specifications and images from the manufacturer and/or other resources, and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturers links for many of the products sold on our website. If, at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of up to 25% may be charged and other non-refundable costs incurred by us (e.g. Shipping) will be passed on.
Return of Faulty Goods (Under Warranty)
To initiate a return of an item, simply contact us via email with your order number and the items serial number (if applicable) on hand. When you contact us we will need as much information as possible about the fault / problem so that we are able to fully inspect the item and try to replicate the fault to the best of our abilities. Depending on the item we may require that it is returned with all original accessories (i.e. Manuals, cables, adapters, etc) to enable the faulty goods to be properly tested for the specified fault. We reserve the right to reject incomplete or poorly packaged items where poor packaging may have resulted in damage to the item. A refund or replacement item will only be issued once the faulty item has been received and is tested for the specific fault / problem specified by you, and found to be faulty. The complete turnaround for this may take up to two weeks (from the item being delivered to us, to it being delivered to you) If a product is sold in a bundle with another product only the faulty product will be replaced or refunded with the non-faulty products valued at the individual product price as at the time of the purchase.
Dead-On-Arrival (DOA) Products
You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the item based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.
Return of Non-Faulty Goods
Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults, physical damage to the item, or any other damage that voids the warranty of the item, a $50 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee and shipping cost prior to the goods being shipped back to you.
Need help?
Contact us at [email protected] for questions related to refunds and returns.